What is Unified Communication?
The term “Unified Communication” or “UC” describes not only how we connect different communication systems for the digital workforce, but also includes collaboration tools.
Seamless UC provides a much higher level of interaction compared with traditional telephony. It breaks down the silos between teams, and ensures that no matter where you work, you can still access the same secure system.
In short, UC incorporates:
- Instant Messaging
- Voice and video calling
- Team collaboration (channels)
- File sharing
- Integrated apps
Unified Communication is a concept that appeals to businesses from almost any background, of any size. Pretty much all businesses today need to embrace the latest, and most efficient channels like video conferencing and instant messaging. However, using multiple separate applications can be expensive, time-consuming and overwhelming.
Today’s small businesses can benefit from things like video calling, instant messaging, and VOIP in the same way that larger companies can. At the same time, small firms are under increasing pressure to find not only a system that ties these different applications and services together but minimises costs too. To compete, any small company needs to innovate quickly, communicate constantly and keep expenses low.
Enter Unified Communications.
the UC options?
There are a variety of UC products on the market. Microsoft Teams comes as standard with all Cognition Cloud packages as it is included in the M365 bundle of services.
Each product has its own strengths and weaknesses. With it’s native integration with the rest of the Office suite of applications, we think MS Teams provides the best overall experience. However, if you want or need to use a different product, please speak to us.
With Unified Communication your telephony service is provided over the Internet. This means that you can make and receive telephone calls using your computers, mobile phones or tablets. For some specific use cases it might still make sense to use traditional telephone handsets. In many cases we can adapt these for use with your preferred UC solution.